Frequently asked questions
How do I know the products are authentic?
We source all our products directly from authorized manufacturers and distributors. Every item we sell is 100% genuine and comes with manufacturer warranties where applicable.
We stand behind the authenticity of everything in our store. If you ever have concerns about a product you've received, please Contact Us immediately and we'll make it right.
When Will I Receive My Order?
We pack and ship most orders within 1 business day. All items ship from Mississauga, Ontario.
Estimated delivery times:
- Greater Toronto Area: 1-3 Days
- Other destinations: Varies based on distance (closer locations receive shipments faster)
Please note that delivery timeframes are estimates. If you experience any delivery issues, please don't hesitate to Contact Us.
What is the Return Policy?
Returns must be initiated within 30 days of receiving your order.
We offer full refunds for defective items or products in unopened, original condition. Opened items may be subject to a 20% restocking fee.
To start a return, please Contact Us with your order number and reason for return.